Privacy Policy

Effective Oct, 2024

At Ace Crane Service, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.acecrane.com) or use our services. Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect the following types of information from users of our website and services:

Personal Information:
When you fill out forms, contact us, or request services, we may collect personally identifiable information such as:

• Name
• Email address
• Phone number
• Mailing address
• Company name
• Job title

Non-Personal Information:
We also collect non-personal information automatically as you navigate our website. This may include:

• IP address
• Browser type
• Device type
• Referring/exit pages
• Time spent on the site

Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance user experience, gather analytics, and deliver personalized content. You can control cookies through your browser settings.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries or service requests
• To send you important updates, such as changes to our terms, conditions, or policies
• To improve our website and customer service experience
• To comply with legal obligations or resolve disputes
• To process your transactions and manage your account
• To send you marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may, however, share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services to you (e.g., payment processing, customer service, etc.).
• Legal Requirements: We may disclose your information if required by law or in response to a subpoena, court order, or other governmental request.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can unsubscribe from marketing communications at any time by following the unsubscribe link in the emails or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ace Crane Service, Inc.
Phone: 800-562-9840
Email: sales@acecrane.com
Address: 8221 Wilcox Ave Cudahy, CA 90201