By Phone: Call (800) 562-9840 between 7:30AM - 3:30 PM PSTMon-Fri. We will be happy to assist you.
By Mail or Fax: When ordering by mail or fax (323) 771-3782, please be sure to include the following information: -
Complete catalog description, including product number, description, size, price etc.
Credit card number, check or money order for the full amount including shipping/handling.
Your address, complete with zip/postal code and phone number. No POBoxes.
International Customers: Please call or write for shipping options and costs. Please provide your full address, including Postal Code, when ordering. Hoists Plus can not be responsible for lost packages where no Postal Code was given. Provide a telephone number to ease correspondence. Include your country code, please.
By E-Mail or The World Wide Web: Orders are accepted online on our server at http://www.acecrane.com. Should you have difficulty using this system, please call or fax to place your order. Our e-mail address is sales@acecrane.com.
Terms & Conditions Of Sale
Payment: Items ordered must be paid for in full before items will be shipped. We accept all major credit cards. Items purchased by personal or company checks will be held for 2-4 weeks, to allow check to clear.
Pricing & Specifications: All prices are in US Dollars, and do not include freight and handling charges, state or federal taxes, import duties, brokerage fees or any other fees imposed by a third party for handling of the shipment. Due to changing economic conditions, prices, colors & specifications are subject to change without notice. Whenever possible, we will attempt to contact the buyer before shipping if an item has changed.
Exclusive Warranty & Limitation Of Remedies & Damages: Products distributed from Ace Crane are warranted to be free of defects in material and workmanship at time of shipment to the extent of the manufacturers express warranties to Hoists Plus or for 30 days, whichever is greater. Ace Cranes liability and Buyers remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at Ace Cranes option return any alleged defective product to Ace Cranes at Buyers expense. This warranty extends to original Buyer only. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Hoists Plus SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM Ace Crane.
Shipping Policy: Most products are shipped from stock FOB from Cudahy, CA. All other products are shipped FOB from the manufacturer. Delays may occur when an item is shipped from the manufacturer and is backordered. We will advise when this occurs. We ship UPS. Some small items may be shipped by US Mail. Hoists Plus makes no delivery time guarantees. Paying for air shipping simply means that an order will be shipped by air, not that it will arrive on a certain day. Pickup times and backlogs necessitate this clause. Ace Crane assumes no liability for a carriers inability to pick up an express order because of bad weather or any other condition. International orders are shipped by UPS or other at the Buyer?s discretion. When shipping by mail, we will insure the package for the replacement value, but we will NOT be able to replace the package until the insurance settlement is processed (1-4 months). Some items are considered Dangerous Goods when shipped internationally. We are unable to ship these items outside the USA.
Damaged Shipments: Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Our responsibility for damage ceases when the carrier accepts the shipment, please contact the carrier to make damage claims.
Returning Goods: Returns will be subject to a 35% restocking fee. Before returning products, you should attempt to remedy any problems by calling us to receive technical advice. Products may be returned on the following conditions:-
PRODUCT MUST NOT BE A MADE TO ORDER ITEM. MADE TO ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN.These items include but are not limited to:
Bridge Cranes, Jib Cranes, Workstation Cranes, Gantry Cranes or any other fabricated item that is custom in nature.
If you find yourself unsure about your application, please do not place the order.
Please call Ace Crane and review all dimensions or questions before ordering.
The ultimate responsibility for the correct application of any crane or hoist product purchased from Ace Crane falls upon the customer.
Products must have been purchased within 30 days.
Products must be in new and unused condition and will be subject to inspection for damage or misuse prior to the issuance of a refund. Items that have been used or damaged will be returned to buyer at buyer's expense.
Video products may not be returned.
Shipments must be made by a carrier that uses tracking numbers and must be prepaid. Care must be taken to ship all Hazardous Goods with the correct labeling & packaging.
A copy of the original invoice must be included, clearly indicating any or all items being returned.
Products may not be returned without approval. Please call for an authorization and clearly write this authorization on the front of the package. Shipments without this authorization will be refused.
